Recently in Customer Service Category
Using a web conferencing solution to aid in customer support can be very beneficial in providing high quality service to clients. Web conferencing allows customer support representatives to assist customers with tools that can make them as efficient and effective as they would be on site, thus saving travel time and costs.
With the ability to conduct interactive training and support, a customer service representative can take over the customer's desktop, share instructional documents, and even provide video clips. These web conference tools are specifically designed to allow technical support teams to diagnose and resolve customer problems online quickly and effectively.
May 20, 2014
| Categories: Customer Service, Online Web Meetings, Web Conferencing, Workplace Efficiency
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Tags: customer service, customer service representative, customer support, interactive training, web conference tools
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