Maximize Your Organization's Potential with Empowerment

In his book “Legendary Service - The Key Is to Care” author Patrick Blanchard boldly states, “The more empowered the frontline people in an organization are, the happier the external customers are going to be, because their needs are being met.”

He then provides compelling examples of what makes people feel empowered on the job. Examples provided include the following:

• Employees not needing to ask for help to do something.
• Bosses listening to ideas from employees.
• Asking employees for opinions.
• Educating workers on products and services sold to customers.

Two Rivers Conferencing has several clients that utilize Blanchard's guidance in their strategies for enhancing the quality of customer service through empowerment. They routinely conduct weekly meetings with employees identified as a “Legendary Customer Service Team (LCS Team).” This meeting is chaired by the client's Director of Operations, and also attended by various members of the company's executive management team. Using this approach allows a company the opportunity to fully evaluate the degree to which employees feel empowered to take those actions which meet customer needs.

Our clients tell us that many employees are flattered by the invitation to be part of the company's LCS Team and provide much needed information and guidance on the direction of service programs, product training programs and sales strategy. Participants also use this information in weekly meetings to guide other departments in the development of customer service programs targeting the company's range of customer affecting programs.

Two Rivers Conferencing's toll free reservationless conference services perfectly complements this legendary service practice!

We require no advance reservation and always have abundant capacity to accommodate your timing for legendary service meetings regardless of the number of team members involved. Best of all, we offer a wide range of fully integrated audio and web conference solutions to enable the sharing of graphs, charts and other visual information to enhance the understanding of all participants. We strongly encourage all our customers to get into the habit of using legendary service meetings to achieve the greatest benefit from Ken Blanchard's ICARE service model.

If you are not a customer, we invite you to sign-up for a free 30 day trial. Sign-up on our web site or call us at 1-866-649-1700.

As a special incentive, TRC will also provide a free copy of Kenneth Blanchard's book to anyone enrolled in our Free Trial program prior to close of business (5:00 pm CST) on Friday, November 28, 2014!