Maximize Your Organization's Potential by Defining Ideal Service

In his book “Legendary Service - The Key Is to Care” author Patrick Blanchard boldly states, “Ideal Service is meeting the customer's needs on a day-to-day basis by acting on the belief that service is important.”

He then provides a compelling example on the use of service statements to provide a clear definition of an organization's service vision and values. Used properly, service statements can help each team member to “have a clear vision of the kind of service they personally would like to deliver to their customer.” Blanchard also describes how managers can engage team members to contribute ideas for providing better customer service through the use of a customer service model based on the acronym ICARE.

Two Rivers Conferencing has several clients that utilize Blanchard's guidance in their strategies for enhancing the quality of customer service. They routinely conduct weekly Service Satisfaction Meetings with employees and managers identified as part of a “Customer Service Team.” This meeting is chaired by the client's Vice President of Sales & Service, with the company's President & CEO and selected members of his sales, product development and business operations team in attendance. Using this approach allows a company the opportunity to fully evaluate its service activities and product R&D in light of its service vision and values.

Our clients tell us that many employees favorably react to an invitation to be part of the company's Customer Service Team and provide much needed information and guidance on the direction of service programs, product R&D and sales strategy. They also use this information in weekly meetings to guide other departments in the development of customer service programs targeting the company's range of customer affecting programs.

Two Rivers Conferencing's toll free reservationless conference services perfectly complements this legendary service practice! We require no advance reservation and always have abundant capacity to accommodate your timing for legendary service meetings regardless of the number of team members involved. Best of all, we offer a wide range of fully integrated audio and web conference solutions to enable the sharing of graphs, charts and other visual information to enhance the understanding of all participants. We strongly encourage all our customers to get into the habit of using legendary service meetings to achieve the greatest benefit from Ken Blanchard's ICARE service model.

If you are not a customer, we invite you to sign-up for a free 30 day trial. Sign-up on our web site or call us at 1-866-649-1700. As a special incentive, TRC will also provide a free copy of Kenneth Blanchard's book to anyone enrolled in our Free Trial program prior to close of business (5:00 pm CST) on Friday, November 28, 2014!